Concur help

In-state rental cars are booked through the state travel office.

Yes, Concur meets all ADA 508 requirements.

When travelers book their own trips in Concur, the service fee is $17 for trips that include airfare or $8 for trips that don’t include airfare but do include a car or hotel.

When the State Travel Office books a trip for a traveler, the service fee is $27 for trips that include airfare or $8 for trips that don’t include airfare but do include a car or hotel.

If you use the Concur booking tool to book multiple hotels for a single trip, you might be charged 2 service fees. See our how-to guide How to book multiple hotels for a single trip in Concur to learn how to avoid paying multiple service fees.

No, once a payment has been processed and sent to FINET, it can’t be changed in Concur. Any payment adjustments need to be made in FINET.

In Concur, check the box “Use 300% Rule” if the cost of your hotel is more than the per diem rate. For example, if the per diem rate for your destination is $105 per night but the lowest rate in the area is $110 per night, you would check the box “Use 300% Rule” in your travel request and reimbursement request. The 300% rule can only be used if there are no hotels in the area available at per diem of if it's a conference hotel. See travel policy 10-8 section C for rules on booking hotels.

1. Expense data entry screen

When you open the data entry screen for an expense, you’ll be required to add a receipt. If that expense has more supporting documents, you can attach them along with the receipt using the Receipt window. Click Add to upload your documents.

2. Manage Receipts window

If you don’t want your supporting documents attached to a specific expense, you can attach them directly to the request using the Manage Receipts window. From the Add Expense screen, click Manage Receipts > Manage Attachments to upload your documents.

No matter where you upload your receipts and documents: 

• file names are automatically changed;
• files can’t be renamed; and
• if you delete 1 document, all of the other attached receipts and documents are also deleted, and you’ll need to upload them again.

There are 4 expense types that are taxable: 

1. Friends & Family Allowance, which is the $25 allowance if a traveler stays with a family member or friend (see travel policy 10-8 section E).
2. Same Day Meals, which is the per diem rate for meals when a traveler takes a day drip that is longer than 12 hours (see travel policy 10-7 section B). If the traveler stays overnight at their destination, the daily allowance isn’t taxed. 
3. Board Meeting Per Diem, which is the payment a board member may receive for attending an official board meeting (see finance policy 05-07_00).
4. Non-Payroll Taxable Incentive Awards, which is for a cash or cash equivalent award (see p-card policy 21-1 section F-6 and finance policy 05-03.06). For this expense type, add the recipient’s name in the Business Purpose field. If the recipient is an employee, add their employee ID number.

These types of expenses are reported to payroll every other week, so the agency doesn’t need to take any action.

All transactions and uploaded documentation are stored in Concur for 10 years. After 10 years, personal identifiable information is removed and transaction information like dollar amount, vendor, and coding is kept.